Office/Warehouse Closed Dec 24 - Dec 29 & Jan 1.

International Customers Click Here [Updated 12/2024]

International Customers

Due to some ongoing challenges with the software we use to generate customs data and print shipping labels for international orders,
orders may take upto 7 days before we are able to generate the shipping label. If the order has USED item or items that need to be shipped from the supplier to us, it can take significantly longer.

Also be aware that even though we ship items with the proper documentation to show that duties and taxes are prepaid, some Postal Services are ignoring this and still charging these fees at delivery. If this occurs to you, please send us a copy of the receipt showing the tracking number with the fees paid and we can get the Duties/Taxes we charged to you refunded.

UK Customers / EU Customers

We are using a new shipping service where international shipments now include the Duties/Tax/Fees, so currently we can not offer USPS/Mail Innovations if the order is over 135GBP/150EUR, since USPS can not pay duties/taxes. If the order is less than 135GBP/150EUR, we can pay the taxes directly to the EU/UK and we can ship USPS/Mail Innovations*. All orders over 135GBP/150EUR have to ship UPS/DHL so we can use DDP to cover the Duties/Tax/Fees. This has allowed us to resume shipments of any value to the UK and EU.

TIP: You will likely be able to ship your order for less cost if you ship any items over 135GBP/150EUR on one order via UPS, then break the rest of the order up into orders of less than 135GBP/150EUR.

By breaking your orders up into less than 135GBP/150EUR:

you will avoid the import duties on those orders
less expensive shipping methods are available
you will avoid some UPS fees

Canadian Customers

CANADIAN CUSTOMER: Due to the Canada Postal Service strike, we recommend choosing DHL Express.
Note: UPS Mail Innovations is NORMALLY delivered by the post office, however UPS has transitioned all Canadian-bound shipments to a non-postal delivery service.

We have worked with UPS to waive some of the brokerage fees. The rates shown now include all UPS fees. We have also added DHL, which offers lower cross boarder fees.

Our shipping provider has added Duties Prepaid options for US Postal Service options to Canada. This has allowed us to resume USPS shipments to Canada.

However, beware that this is a new process for the Post Office, so sometimes Canada Post shows the duties and taxes COD, when they are actually prepaid. If this happens, first inform Canada Post that the shipment was sent duties prepaid (DDP). If they still require you to pay the duties before delivery, please contact us.

Turkey Customers

The international shipping software we use requires that we pre-collect and pre-pay the duties and taxes. Because of recent changes to Turkey import laws, Turkey no longer supports this. Because of this you will need to use a shipping broker for us to ship items to you.

US Postal Service (USPS)

Our new international shipping system supports international shipments via USPS only if the order total (including shipping to most countries) is below the Duty/Tax De Minimis for your country (View De Minimis Chart).
Exceptions:
UK orders upto 135GBP
EU orders upto 150EUR

The US Postal Service (USPS) has suspended services to over a dozen countries (see complete list).
UPS Worldwide Services \ DHL Worldwide can still be delivered to these locations.

Countries we have shipped item to

INTERNATIONAL SHIPPING (OUTSIDE THE UNITED STATES)

International Shipping
Shipment Method	Time in Transit (Does not include Processing Time)	Tracking
US Postal Service
Priority Mail	4-21 Business Days	Check Point
Express	3-8 Business Days	Check Point
UPS
First Class Mail Innovations* (Under 4 lbs)	4-45 Business Days	Check Point
Priority Mail Innovations*	4-21 Business Days	Check Point
UPS Expedited	7-10 Business Days	Live Status
UPS Express Saver	3-7 Business Days	Live Status
UPS Express	2-5 Business Days	Live Status

* - Mail Innovations is a joint delivery service between UPS and the US Postal Service.

WHAT IS A SHIPPING BROKER AND WHEN SHOULD I CONSIDER USING ONE?

Shipping brokers are companies that send container ships overseas on a regular basis and will include your order with their shipment to your area for a fee. Many times shipping through a shipping broker will save you money compared to shipping via USPS Post or UPS for overseas shipment, especially for items like bumpers, dash pads and most sheet metal parts.

We do not work directly with any brokers. We have a list of some shipping brokers that have been used by other customers so that you have a starting place when looking for a shipping broker (Click here to see a list of Shipping Brokers). All of the brokers in that list are brokers that other customers have had us send parts to, and customers have reported positive experiences.

You will need to contact the shipping broker for details on how much they will charge to send your shipment, and how long it would take.

Remember to factor in the cost of shipping your items from us to your shipping broker. If you ship to one of the brokers in California via UPS Ground/Truck Freight, the shipment will usually arrive in 2-5 business days. If you choose to send it to one of the brokers in the Eastern US via UPS Ground/Truck Freight, it usually take 3-10 business days to get to the broker.