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Home > CougarBucks Rewards Program
The CougarBucks rewards program is a way for us at West Coast Classic Cougar to give back to our faithful customers.
How does it work?
Simple: For every dollar you spend online, you earn a point. Some items even come with bonus points! You can also earn points by reviewing products, sharing on social media sites, and more. In fact, you’ll instantly get 500 points just for creating an account on our website. Once you’ve saved up some points, you can spend them on your next online order.
Here are some specifics:
- Only online purchases are eligible for earning CougarBucks
- Every item on our catalog states how many CougarBucks that item costs, as well as how many CougarBucks buying that item will earn you
- Certain products earn bonus points when purchased
- Points can be used to purchase any item online states how many CougarBucks that item costs (we reserve the right to exclude certain items from the rewards program)
- Earn Birthday Rewards by setting your birthday in your My Account Page (under Other Details in left menu of My Account Page)
- Certain customer actions receive bonus CougarBucks (rewards points), including:
- Customer Registration (Earns 500 CougarBucks, new customer registrations only)
- Product Reviews - 100 CougarBucks per Review, limited to 1 reward per day (creating a review starts a 24 hour timer, previously every 15 days)
- Sharing or liking a product on Facebook / Twitter / Pinterest - 50 CougarBucks per Like/Share, limited to 1 reward per day (creating a like/share starts a 24 hour timer, previously every 15 days)
- Points can only be earned by registered users
- You must be logged in to earn and use CougarBucks
- You will not earn points if you checkout as a guest
- Rewards points are entirely managed by our website system; items added to an order by any means other than being added to the online shopping cart do not qualify for rewards points (i.e. items added over the phone, via chat, via email or via order comments)
- Once accrued, you have 12 months to spend your CougarBucks. Only the CougarBucks that are 12 months old will expire, not your entire balance
- If you have CougarBucks that are expiring soon you will receive an email reminding you to spend them
If you’re already a registered user, you’ll start earning CougarBucks as soon as you make your next online order (as long as you are logged in). If you haven’t registered yet, create an account to start earning rewards.
You can also check your CougarBucks balance at any time by logging in into your account and looking for the "Rewards Details" section.
How To Spend your CougarBucks
When you’ve saved up a great big pile of CougarBucks and you want to spend them, here’s how it works.
Short video showing how to apply rewards
Step by step instructions:
1. Make sure you are logged into our website and then Proceed to Checkout.
2. In the Payment section on the checkout page, scroll down to Rewards / CougarBucks and click on it:
3. The system will then show you how many points you have to spend. Type in how many points you want to use (It will auto fill in your total rewards, but you don’t have to use them all at once, you can change the number), then click "Apply:
4. Below the Credit Card area, the system will then show you how many points and the dollar value of the rewards that were applied to the order:
5. The value of the CougarBucks will then be subtracted from your order balance. If you have any remaining payment due, you will then be given the option of how to pay for the remaining balance.
That’s it!
I tried to place an order using my CougarBucks but my credit card was declined for the balance. Now my CougarBucks are gone, what gives?
CougarBucks are always applied to an order before the credit card is charged for any balance remaining on the order. If your order gets declined for any reason and you have applied CougarBucks to the order, there are 2 ways to retry your payment for the order where the rewards are applied.
1. You will receive an email when a charge is declined with a link to try payment again.
2. You can go to your my account page, find the declined order, open the order, and there is a link to retry the payment.
If you do not pay for the order within 7 days, the system will cancel the order and auto-refund your rewards points.
If your order is canceled, rewards points should be refunded the same day.
If the rewards are not auto refunded, please contact us as we will need to manually refund your rewards points.
Disclaimers
By participating in the CougarBucks Rewards Program, you agree to the following program policies:
- CougarBucks have no cash value, are not property of the customer, and cannot be redeemed for physical cash, check, or credit to a credit card or payment method.
- West Coast Classic Cougar reserves the right to modify, suspend, or terminate the CougarBucks Rewards Program at any time, with or without prior notice. This includes, but is not limited to, the right to change the earning rate, redemption value, expiration policy, or these terms and conditions.