Office/Warehouse Closed Dec 24 - Dec 29 & Jan 1.

International Customers Click Here [Updated 12/2024]

International Customers

Due to some ongoing challenges with the software we use to generate customs data and print shipping labels for international orders,
orders may take upto 7 days before we are able to generate the shipping label. If the order has USED item or items that need to be shipped from the supplier to us, it can take significantly longer.

Also be aware that even though we ship items with the proper documentation to show that duties and taxes are prepaid, some Postal Services are ignoring this and still charging these fees at delivery. If this occurs to you, please send us a copy of the receipt showing the tracking number with the fees paid and we can get the Duties/Taxes we charged to you refunded.

UK Customers / EU Customers

We are using a new shipping service where international shipments now include the Duties/Tax/Fees, so currently we can not offer USPS/Mail Innovations if the order is over 135GBP/150EUR, since USPS can not pay duties/taxes. If the order is less than 135GBP/150EUR, we can pay the taxes directly to the EU/UK and we can ship USPS/Mail Innovations*. All orders over 135GBP/150EUR have to ship UPS/DHL so we can use DDP to cover the Duties/Tax/Fees. This has allowed us to resume shipments of any value to the UK and EU.

TIP: You will likely be able to ship your order for less cost if you ship any items over 135GBP/150EUR on one order via UPS, then break the rest of the order up into orders of less than 135GBP/150EUR.

By breaking your orders up into less than 135GBP/150EUR:

you will avoid the import duties on those orders
less expensive shipping methods are available
you will avoid some UPS fees

Canadian Customers

CANADIAN CUSTOMER: Due to the Canada Postal Service strike, we recommend choosing DHL Express.
Note: UPS Mail Innovations is NORMALLY delivered by the post office, however UPS has transitioned all Canadian-bound shipments to a non-postal delivery service.

We have worked with UPS to waive some of the brokerage fees. The rates shown now include all UPS fees. We have also added DHL, which offers lower cross boarder fees.

Our shipping provider has added Duties Prepaid options for US Postal Service options to Canada. This has allowed us to resume USPS shipments to Canada.

However, beware that this is a new process for the Post Office, so sometimes Canada Post shows the duties and taxes COD, when they are actually prepaid. If this happens, first inform Canada Post that the shipment was sent duties prepaid (DDP). If they still require you to pay the duties before delivery, please contact us.

Turkey Customers

The international shipping software we use requires that we pre-collect and pre-pay the duties and taxes. Because of recent changes to Turkey import laws, Turkey no longer supports this. Because of this you will need to use a shipping broker for us to ship items to you.

US Postal Service (USPS)

Our new international shipping system supports international shipments via USPS only if the order total (including shipping to most countries) is below the Duty/Tax De Minimis for your country (View De Minimis Chart).
Exceptions:
UK orders upto 135GBP
EU orders upto 150EUR

The US Postal Service (USPS) has suspended services to over a dozen countries (see complete list).
UPS Worldwide Services \ DHL Worldwide can still be delivered to these locations.

The CougarBucks Rewards Program

The CougarBucks rewards program is a way for us at West Coast Classic Cougar to give back to our faithful customers.

How does it work?

Simple: For every dollar you spend online, you earn 4 points, which equals 5% back. Some items even come with bonus points! You can also earn points by reviewing products, sharing on social media sites, and more. In fact, you’ll instantly get 500 points just for creating an account on our website. Once you’ve saved up some points, you can "spend" them on your next online order.

Here are some specifics:

Each dollar spent = 4 points earned (purchases completed online only, purchases before 8/26/2021 earned 1 point)
Certain products earn bonus points when purchased
Any order placed before 4/15/2023 that was paid for, entirely or in part, by rewards points did NOT earn rewards points. On orders placed after 4/15/2023, rewards are treated as a discount and rewards points are earned on any remaining part of an order after the value of the rewards has been applied.
Points can be used to purchase any item online that can earn points (we reserve the right to excluded certain items from the rewards program)
Earn Birthday Rewards by setting your birthday in your My Account Page (under Other Details in left menu of My Account Page)
Certain customer actions receive bonus CougarBucks (rewards points), including:
- Customer Registration (Earns 500 CougarBucks, new customer registrations only)
- Product Reviews - 100 CougarBucks per Review, limited to 1 reward per day ( previously every 15 days)
- Sharing or liking a product on Facebook / Twitter / Pinterest - 50 CougarBucks per Like/Share, limited to 1 reward per day ( previously every 15 days)
Points can only be earned by registered users
- You must be logged in to earn and use CougarBucks
- You will not earn points if you checkout as a guest
Points can only be earned on ONLINE orders placed after 4/12/2013
The rewards program started 4/12/2013, only registrations, purchases and product reviews after this date receive rewards points.
Rewards points are entirely managed by our website system; items added to an order by any means other than being added to the online shopping cart do not qualify for rewards points (ie items added over the phone, via chat, via email or via order comments)

If you’re already a registered user, you’ll start earning CougarBucks as soon as you make you next online order. If you haven’t registered yet, create an account to start earning rewards.

You can also check your CougarBucks balance at any time by login into your account and look for the "Rewards Details" section.

We appreciate your business, and hope you enjoy earning and spending CougarBucks with us!

How To Spend your CougarBucks

When you’ve saved up a great big pile of CougarBucks and you want to spend them, here’s how it works. When you’re ready to check out on your next online order:

1. Make sure you are logged into our website and then Proceed to Checkout.

2. Under "Payment Information" section on the checkout page, simply select "Rewards CougarBucks" from the Payment Method drop-down menu:

3. The section will refresh and show how many points you have to spend:

4. Type in how many points you want to use (you don’t have to use them all at once)

5. Click "Apply."

6. The system will then show you how many points and the dollar value of the rewards that were applied to the order:

7. The value of the CougarBucks will then be automatically subtracted from your order balance. If you have any remaining payment due, you will then be given the option of how to pay for the remaining.

1. Make sure you are logged into our website and then Proceed to Checkout.

2. In the Payment section on the checkout page, scroll down to Rewards / CougarBucks and click on it:

3. The system will then show you how many points you have to spend. Type in how many points you want to use (you don’t have to use them all at once), then click "Apply:

4. The system will then show you how many points and the dollar value of the rewards that were applied to the order:

5. The value of the CougarBucks will then be subtracted from your order balance. If you have any remaining payment due, you will then be given the option of how to pay for the remaining balance.

That’s it!

Can I transfer/give my CougarBucks to someone else?

Absolutely, just fill out the following form and we can transfer those on your behalf: CougarBuck Transfer Request

You can also use this form to request points be combined if you realize that you have inadvertently created 2 accounts on our website.

Limitations: We cannot transfer points that are earned for creating a new account. The points must have been earned through purchases, product reviews, and sharing or liking a product on Facebook / Twitter / Pintrest for the points to be eligible for transfer.

I tried to place an order using my CougarBucks but my credit card was declined for the balance. Now my CougarBucks are gone, what gives?

CougarBucks are always applied to an order before the credit card is charged for any balance remaining on the order. If your order gets declined or canceled for any reason and you have applied CougarBucks to the order, the system is not currently able to automatically refund the CougarBucks applied to the declined order. If this happens to you, please contact us as we will need to manually refund your rewards points.