West Coast Classic Cougar

International Customers Click Here [Updated 1/2024]

UK Customers / EU Customers

We are using a new shipping service where international shipments now include the Duties/Tax/Fees, so currently we can not offer USPS/Mail Innovations if the order is over 135GBP/150EUR, since USPS can not pay duties/taxes. If the order is less than 135GBP/150EUR, we can pay the taxes directly to the EU/UK and we can ship USPS/Mail Innovations*. All orders over 135GBP/150EUR have to ship UPS/DHL so we can use DDP to cover the Duties/Tax/Fees. This has allowed us to resume shipments of any value to the UK and EU.

TIP: You will likely be able to ship your order for less cost if you ship any items over 135GBP/150EUR on one order via UPS, then break the rest of the order up into orders of less than 135GBP/150EUR.

By breaking your orders up into less than 135GBP/150EUR:

you will avoid the import duties on those orders
less expensive shipping methods are available
you will avoid some UPS fees

Canadian Customers

We have worked with UPS to waive some of the brokerage fees. The rates shown now include all UPS fees. We have also added DHL, which offers lower cross boarder fees.

Our shipping provider has added Duties Prepaid options for US Postal Service options to Canada. This has allowed us to resume USPS shipments to Canada.

However, beware that this is a new process for the Post Office, so sometimes Canada Post shows the duties and taxes COD, when they are actually prepaid. If this happens, first inform Canada Post that the shipment was sent duties prepaid (DDP). If they still require you to pay the duties before delivery, please contact us.

US Postal Service (USPS)

Our new international shipping system supports international shipments via USPS only if the order total (including shipping to most countries) is below the Duty/Tax De Minimis for your country (View De Minimis Chart).
Exceptions:
UK orders upto 135GBP
EU orders upto 150EUR

The US Postal Service (USPS) has suspended services to over a dozen countries (see complete list).
UPS Worldwide Services \ DHL Worldwide can still be delivered to these locations.

Yahoo, MSN (Hotmail/Live), Gmail and Apple Mail are randomly blocking emails sent by our website. This is due to some new spam rules recently enforced. The email service that sends these emails is working with these companies to remedy this.

If the a reset password email has not arrived in your SPAM, Junk or Inbox folder within 10 minutes, this is may be occurring for you. If you have not received a password reset email after 10 minutes, request we manually send one.

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