Office/Warehouse Closed Dec 24 - Dec 29 & Jan 1.

International Customers Click Here [Updated 12/2024]

International Customers

Due to some ongoing challenges with the software we use to generate customs data and print shipping labels for international orders,
orders may take upto 7 days before we are able to generate the shipping label. If the order has USED item or items that need to be shipped from the supplier to us, it can take significantly longer.

Also be aware that even though we ship items with the proper documentation to show that duties and taxes are prepaid, some Postal Services are ignoring this and still charging these fees at delivery. If this occurs to you, please send us a copy of the receipt showing the tracking number with the fees paid and we can get the Duties/Taxes we charged to you refunded.

UK Customers / EU Customers

We are using a new shipping service where international shipments now include the Duties/Tax/Fees, so currently we can not offer USPS/Mail Innovations if the order is over 135GBP/150EUR, since USPS can not pay duties/taxes. If the order is less than 135GBP/150EUR, we can pay the taxes directly to the EU/UK and we can ship USPS/Mail Innovations*. All orders over 135GBP/150EUR have to ship UPS/DHL so we can use DDP to cover the Duties/Tax/Fees. This has allowed us to resume shipments of any value to the UK and EU.

TIP: You will likely be able to ship your order for less cost if you ship any items over 135GBP/150EUR on one order via UPS, then break the rest of the order up into orders of less than 135GBP/150EUR.

By breaking your orders up into less than 135GBP/150EUR:

you will avoid the import duties on those orders
less expensive shipping methods are available
you will avoid some UPS fees

Canadian Customers

CANADIAN CUSTOMER: Due to the Canada Postal Service strike, we recommend choosing DHL Express.
Note: UPS Mail Innovations is NORMALLY delivered by the post office, however UPS has transitioned all Canadian-bound shipments to a non-postal delivery service.

We have worked with UPS to waive some of the brokerage fees. The rates shown now include all UPS fees. We have also added DHL, which offers lower cross boarder fees.

Our shipping provider has added Duties Prepaid options for US Postal Service options to Canada. This has allowed us to resume USPS shipments to Canada.

However, beware that this is a new process for the Post Office, so sometimes Canada Post shows the duties and taxes COD, when they are actually prepaid. If this happens, first inform Canada Post that the shipment was sent duties prepaid (DDP). If they still require you to pay the duties before delivery, please contact us.

Turkey Customers

The international shipping software we use requires that we pre-collect and pre-pay the duties and taxes. Because of recent changes to Turkey import laws, Turkey no longer supports this. Because of this you will need to use a shipping broker for us to ship items to you.

US Postal Service (USPS)

Our new international shipping system supports international shipments via USPS only if the order total (including shipping to most countries) is below the Duty/Tax De Minimis for your country (View De Minimis Chart).
Exceptions:
UK orders upto 135GBP
EU orders upto 150EUR

The US Postal Service (USPS) has suspended services to over a dozen countries (see complete list).
UPS Worldwide Services \ DHL Worldwide can still be delivered to these locations.

Privacy & Cookie Policy

How We Protect Your Data

We're committed to keeping your shopping experience secure and safe.

We implement a variety of security measures to maintain the safety of your personal information when you place an order or provide / access your personal information via our website.

All traffic is routed through a secure server. All sensitive/credit information you provide is transmitted via Transport Layer Security (TLS 1.2+) technology and is only accessible by specific authorized persons with special access rights to such systems and are required to keep the information confidential. All other staff can only see a complete credit card number as they enter it into our onsite order management system (phone/mail/fax/email orders only), and only until they submit the charge. At all other times, staff can only see the last 4 digits of a credit card number. For your protection, we ask that you never mail/email/fax your complete credit card number or your CVV number.

Cookies

Cookies are small files in which your web browser stores information on your device. They enable the sites or service providers' to recognize your browser and store certain information that can be retrieved later; this can be from one page to the next, or between your visits to the site. We use cookies to save your preferences along with remembering and processing the items in your shopping cart.

You can clear your cookies any time you wish by navigating to your browser's settings. Here are specific instructions for the most common browsers customers use:

What Information Do We Collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter.

When ordering or registering on our site, you may be asked to enter your: name, company, e-mail address, billing address, mailing address, phone number or credit card information. Information such as what car you have and your birthday are optional and are used for year specific targeted messages/emails and birthday messages.

We also collect data about the type of device, web browser, operating system, pages visited, the web search that landed you on our site, and other information about your visit that does not personally identify you.

How We Use Your Info

We never sell, trade or otherwise transfer your personally identifiable information to any outside parties.

Any of the information we do collect from you may be used in one of the following ways:

To personalize your experience
- Your information helps us to better respond to your individual needs.
To improve our website
- We continually strive to improve our website offerings based on the information and feedback we receive from you.
- Learn where customers may be having issues
To improve customer service
- Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions / orders / dropships
To send periodic emails
- The email address you provide for order processing will be used to send you information and updates pertaining to your order. Opting-in for marketing emails is separate and you can opt-in via the various newsletter signup forms, during the user account setup process, or during the checkout process. You can opt out at any time by clicking the Unsubscribe link at the bottom of any email you receive.

Targeted Advertising

Targeted ads help to control our marketing expenses and allow us to continually focus on providing outstanding value for the parts and accessories you are looking to purchase.

Examples:

An advertisement that features a product you were previously looking at on the site or a part related to a part you previously viewed on our site.

Benefits:

You see ads for the vehicle you actually own.
You can learn about product discounts and website sales faster.
You may become aware of products to improve your build.

Opting Out of Targeted Ads

The majority of users surveyed prefer targeted ads, but if you don't, no problem. Typically, the fastest way to opt out of our tailored ads is by visiting the Digital Advertising Alliance. The previous link allows you to control the collection and use of web viewing data for interest-based advertising and other applicable uses on your browser, by some or all of the participating companies.

If you would rather opt out of tailored advertisements, including retargeting ads, at the advertisers' websites, see the following:

Google

Private Browsing

Most browsers, like Chrome and Safari, offer you the ability to browse websites privately. In this mode, the browsers won't save your browsing history, cookies and site data, or information entered in forms. Downloaded files and bookmarks can still be kept but keep in mind that your activity isn't hidden from entities like your employer, school or internet service provider if you are on their network, unless you use a VPN (Virtual Private Network).

Here are specific instructions for the most common browsers customers use to enable private browsing:

For private viewing in other browsers, please consult your web browser's website for instructions. If none exist, please consider installing one of the browsers listed above.

Compliance

PCI Compliant

Payment Card Industry Data Security Standard (PCI DSS) compliance is designed to protect businesses and their customers against payment card theft and fraud. If a business accepts, stores or transmits card data, PCI DSS compliance validation is required by card brands such as Visa, MasterCard and Discover. It consists of common sense steps that mirror best security practices. West Coast Classic Cougar, Inc is certified as PCI compliant through a third-party compliance validation solution.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We, therefore, will not distribute your personal information to outside parties without your consent. Please note that by placing an order for an item that is dropshipped, which is clearly indicated on the products page and in the shopping cart, you are granting us permission to give any of your information necessary to fulfill that order to that supplier.

The General Data Protection Regulation creates consistent data protection rules across Europe and applies to companies based in the EU as well as global businesses who process personal data about individuals in the EU.

To highlight our commitment to data security and protection, let's review some key points regarding the GDPR:

Consent Notice: User consent regarding cookies and tracking must be clear and distinguishable from other matters and provided in an easily accessible way. When you are attempting to visit the website from a location in the EU, you will be greeted with an immediate notice regarding cookies and tracking. Action must be taken on this notice to view the website. Actions include viewing the website with cookies enabled or receiving information about viewing using your browser's private-viewing ability.
Consent Opt-Out: It must also be as easy to withdraw consent as it is to give it. This page has been updated with instructions on how to opt-out of targeted advertising.
Data Portability: GDPR introduces data portability - the right to receive the personal data concerning you. This page has been updated with instructions on how to request a copy of the data you have submitted to us in the past.
Right to be Forgotten: You have the right to contact us at orders@CougarPartsCatalog.com to request account information be deleted, assuming there are no in-process orders or payments where the information is necessary.
Data Retention: For user accounts that have not been accessed in 7 Years, West Coast Classic Cougar will delete the personal data pertaining to those accounts.
- "When the controller is able to demonstrate that it is not in a position to identify the data subject, the controller shall inform the data subject accordingly." Personally identifiable information is not passed through Google AdWords, DoubleClick and Google Analytics as their contracts and policies prohibit information being passed to Google that could be recognized as Personally Identifiable Information (PII). Though we are not required to, we have elected to set the "User and event data retention" settings within Google Analytics to expire after "26 Months" of inactivity.

Data Portability/Opt-Out Instructions

For users who reside in the EU and would like to receive a copy of the personal data that has been previously supplied to us, please make a request to orders@CougarPartsCatalog.com. For instructions on how to opt-out of targeted ads, please see the 'Opting Out of Targeted Ads' section in this document. To browse the website without your browser saving cookies or your history, please see the Private Browsing section of this page.

Disclosing Information to Outside Parties

As stated before - we do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.

Terms of Use

Please also visit our Terms of Use section that establishes the use, disclaimers and limitations of liability governing the use of our website.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

West Coast Classic Cougar, Inc.
5377 Waconda Rd NE
Salem, Or 97305
United States

https://www.CougarPartsCatalog.com/
orders@CougarPartsCatalog.com
1-503-463-1130