CougarPartsCatalog.com Terms of Use

Pricing:

All prices are as current as possible. They are subject to change without prior notification. We do our best to make these changes as few as possible.

Order Cancellation:

If you would like to cancel your order, please contact us as soon as possible at 1-503-463-1130. We will do our best to accommodate your request as long as your order has not yet been shipped. We reserve the right to cancel an order for any reason.

Privacy Policy:

We respect and are committed to protecting your privacy. By using CougarPartsCatalog.com, you agree to our Privacy & Cookie policy. You can read it in full here.

Security Policy:

Your payment and personal information is always safe. Our website and order management software use the highest level Secure Sockets Layer (SSL) encryption available, which is the industry standard; this offers customers the most secure commerce transactions possible. It encrypts all of your personal information, including credit card number, name, phone number and address. This protects your information from being read by anyone not authorized to see it. For more information on how we protect your data, you can read our Privacy Policy here.

Phone Orders:

At WCCC, we try to make ordering by phone simple and painless. Whenever possible, please use our part numbers. If you do not have our part number, our sales staff will be glad to help locate them for you.

Mail or Fax Orders:

When ordering by mail, please include your name, home phone number, daytime phone number, mailing address, shipping address, e-mail address, and payment method (if using a credit/debit card, for your own safety, please do not include this number in mail or on faxes; request that we call you or call us with that information). Also include the year, body style, engine size and transmission of your Cougar if possible. Whenever possible please include our part numbers for what you would like to order.

Send Orders to:
WCCC New Order
5377 Waconda Rd NE
Salem, Or 97305

or Fax orders to: 503-856-9735

Shipping:

We try diligently to keep shipping costs as low as possible. Most items will ship the same or following business day. Items that need to be pulled from our wrecking yard may take up to 5 business days before they are shipped. We try to ship items as quick as practically possible, but we cannot guarantee how soon items will ship. For more detailed information about shipping services we offer or the use of shipping brokers, click here.

Returns:

1. Faulty Items or Shipping Errors

If we sent the incorrect part or the item has a manufacturer defect, we will make it right based on the following timeline:

• Email orders@cougarpartscatalog.com several clear photos of the part ensuring the damage is visible. In the email, describe the issue in as clear detail as possible. Wait for a response before shipping the item. 
• Upon our evaluation of the item, we will instruct you to ship it back to us, in which case we will provide you with a call tag to cover shipping. 
• Upon receiving the faulty item we will test and inspect the claim. If the claim is validated, we will send a replacement part. 
• If the part was damaged due to improper installation or misdiagnosis, or was stated to be defective but tests as properly functioning, no refund will be given. We will contact you to ask if you want us to keep the part or ship it back to you at your own expense.
 
• 0–30 Days: 100% money back to your original payment method.
• 30–90 Days: 100% In-Store Credit only.

2. Change of Mind & Exchanges

If you no longer need an item, ordered the incorrect part, or wish to exchange it:

• Timeframe: Returns must be initiated within 30 days. After 30 days, all sales are final.
• Restocking Fee: A 15% fee applies to all such returns.
• Refund Type: All refunds for these reasons are issued as In-Store Credit only. 
• Shipping: The customer is responsible for all return shipping costs.
• Condition: Items must be in original, uninstalled, and resalable condition. Parts that show signs of installation are subject to a restocking fee of up to 100% depending on resaleability. 

3. Core Returns

• Eligibility: Cores must be deemed "rebuildable" by our team. Please email a photo and description before sending if you are unsure.
• Refund Type:
• Within 30 days: Refund the corresponding purchase on the original payment method. 
• Within 30-90 days: In-Store credit.
• Shipping Address: WCCC Core Return for (Your Order Number) 5377 Waconda Rd NE Salem, OR 97305

4. Damaged or Lost Items

• Contact us immediately to begin an inquiry about the parcel. Keep all materials and items associated with the damaged delivery until the dispute is settled. 

Payments:

We accept Visa, Mastercard, Discover, PayPal, Venmo, Check, Money Orders, and Cryptocurrencies supported by CoinBase Commerce.

Credit Card Orders

When you place an order using a credit card through the online store, when you hit the “Submit Order” button, the system instantly authorizes or puts a hold on the funds. When the order is downloaded into our onsite system, the order is reviewed and then the charge is finalized.

PayPal, Venmo & CoinBase Orders

When you place an order using PayPal, Venmo or CoinBase through the online store, when you hit the “Submit Order” button, the system instantly charges your associated account for the total of the order.

International Wire Transfer

Some international customers prefer to make payments via International Bank Wire Transfers. We ask that you only do Wire Transfers for orders over $1,000 USD because of the fees involved. Refunds on orders paid via Wire Transfer will be given as either business check via the mail or as in-store credit. If you would like to pay via wire transfer, choose payment type of Sending Check / Money Order and put in the customer notes that you are paying via wire transfer. Click here for our Wire Transfer routing information.

Refunds:

We try to process refunds in a timely manner. Please be aware that refunds issued to a credit/debit card may take several weeks to show in your account after we have submitted the refund. This is unfortunately nothing that we have control over, it is based upon the credit card issuer. For example, Visa states that refunds take 3-21 days.

Fraudulent Orders:

If you place a fraudulent order, meaning you place an order using a funding source, credit card or PayPal account that you do not have permission to use, we will report your fraud and provide your data to the FBI Cyber Crimes Unit.

Disclaimer:

This site and all contents of the site are provided on an "As Is" basis without warranties of any kind, either expressed or implied, including without limitation warranties of title. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that West Coast Classic Cougar, Inc. shall not be liable for any damages of any kind related to your use of the site.