Office/Warehouse Closed Dec 24 - Dec 29 & Jan 1.

International Customers Click Here [Updated 12/2024]

International Customers

Due to some ongoing challenges with the software we use to generate customs data and print shipping labels for international orders,
orders may take upto 7 days before we are able to generate the shipping label. If the order has USED item or items that need to be shipped from the supplier to us, it can take significantly longer.

Also be aware that even though we ship items with the proper documentation to show that duties and taxes are prepaid, some Postal Services are ignoring this and still charging these fees at delivery. If this occurs to you, please send us a copy of the receipt showing the tracking number with the fees paid and we can get the Duties/Taxes we charged to you refunded.

UK Customers / EU Customers

We are using a new shipping service where international shipments now include the Duties/Tax/Fees, so currently we can not offer USPS/Mail Innovations if the order is over 135GBP/150EUR, since USPS can not pay duties/taxes. If the order is less than 135GBP/150EUR, we can pay the taxes directly to the EU/UK and we can ship USPS/Mail Innovations*. All orders over 135GBP/150EUR have to ship UPS/DHL so we can use DDP to cover the Duties/Tax/Fees. This has allowed us to resume shipments of any value to the UK and EU.

TIP: You will likely be able to ship your order for less cost if you ship any items over 135GBP/150EUR on one order via UPS, then break the rest of the order up into orders of less than 135GBP/150EUR.

By breaking your orders up into less than 135GBP/150EUR:

you will avoid the import duties on those orders
less expensive shipping methods are available
you will avoid some UPS fees

Canadian Customers

CANADIAN CUSTOMER: Due to the Canada Postal Service strike, we recommend choosing DHL Express.
Note: UPS Mail Innovations is NORMALLY delivered by the post office, however UPS has transitioned all Canadian-bound shipments to a non-postal delivery service.

We have worked with UPS to waive some of the brokerage fees. The rates shown now include all UPS fees. We have also added DHL, which offers lower cross boarder fees.

Our shipping provider has added Duties Prepaid options for US Postal Service options to Canada. This has allowed us to resume USPS shipments to Canada.

However, beware that this is a new process for the Post Office, so sometimes Canada Post shows the duties and taxes COD, when they are actually prepaid. If this happens, first inform Canada Post that the shipment was sent duties prepaid (DDP). If they still require you to pay the duties before delivery, please contact us.

Turkey Customers

The international shipping software we use requires that we pre-collect and pre-pay the duties and taxes. Because of recent changes to Turkey import laws, Turkey no longer supports this. Because of this you will need to use a shipping broker for us to ship items to you.

US Postal Service (USPS)

Our new international shipping system supports international shipments via USPS only if the order total (including shipping to most countries) is below the Duty/Tax De Minimis for your country (View De Minimis Chart).
Exceptions:
UK orders upto 135GBP
EU orders upto 150EUR

The US Postal Service (USPS) has suspended services to over a dozen countries (see complete list).
UPS Worldwide Services \ DHL Worldwide can still be delivered to these locations.

CougarPartsCatalog.com Terms of Use

Pricing:

All prices are as current as possible. They are subject to change without prior notification. We do our best to make these changes as few as possible.

Order Cancellation:

If you would like to cancel your order, please contact us as soon as possible at 1-503-463-1130. We will do our best to accommodate your request as long as your order has not yet been shipped. We reserve the right to cancel an order for any reason.

Privacy Policy:

We respect and are committed to protecting your privacy. By using CougarPartsCatalog.com, you agree to our Privacy & Cookie policy. You can read it in full here.

Security Policy:

Your payment and personal information is always safe. Our website and order management software use the highest level Secure Sockets Layer (SSL) encryption available, which is the industry standard; this offers customers the most secure commerce transactions possible. It encrypts all of your personal information, including credit card number, name, phone number and address. This protects your information from being read by anyone not authorized to see it. For more information on how we protect your data, you can read our Privacy Policy here.

Phone Orders:

At WCCC, we try to make ordering by phone simple and painless. Whenever possible, please use our part numbers. If you do not have our part number, our sales staff will be glad to help locate them for you.

Mail or Fax Orders:

When ordering by mail, please include your name, home phone number, daytime phone number, mailing address, shipping address, e-mail address, and payment method (if using a credit/debit card, for your own safety, please do not include this number in mail or on faxes; request that we call you or call us with that information). Also include the year, body style, engine size and transmission of your Cougar if possible. Whenever possible please include our part numbers for what you would like to order.

Send Orders to:
WCCC New Order
5377 Waconda Rd NE
Salem, Or 97305

or Fax orders to: 503-856-9735

Shipping:

We try diligently to keep shipping costs as low as possible. Most items will ship the same or following business day. Items that need to be pulled from our wrecking yard may take up to 5 business days before they are shipped. We try to ship items as quick as practically possible, but we cannot guarantee how soon items will ship. For more detailed information about shipping services we offer or the use of shipping brokers, click here.

Shortages / Mis-shipments:

Claims of shortages or incorrect items must be made within 3 business days of receiving your shipment. After this window, you waive your right to have it rectified at no charge. When you receive your order, it is your responsibility to verify that what you have received is what you have ordered.

Returns:

We want you to be completely satisfied with your purchase, therefore we give you 30 days from the date of delivery of your order for you to return items. Returns must be pre-authorized before they are sent back to us. When you contact us to get authorization to return items, we will discuss with you the best way to return your item(s) to us. Returns shipments are often handled via return services labels issued by us when we have made an error. We can mail, email or fax return services labels to you; then you will need to tape the label to the package and hand the package to any UPS agent or driver. The item(s) will then be returned to us. Returns must be accompanied by a copy of your receipt, be in the original packaging and are subject to a 15% restocking fee unless the item was defective or a mistake made by our staff.

The following returns are subject to our discretion, and may be rejected or subject to a higher restocking fee:

Unauthorized returns
Returns after 30 days
Returns that do not at least include an invoice/receipt
[If you are unable to print an invoice to include with your return, please include a note inside the parcel with your name, address, phone number and order number.]

Manufacturer Defects:

Manufacturer defects are subject to the manufacturer warranty, and are generally replaced directly by the manufacturer. Some manufacturers want customers to contact them directly to report defects and others only want to deal with their authorized dealers. If your product has manufacturer defects, please contact us and we can help make sure your warranty claim is handled properly.

Damaged or Lost Items:

Claims of damaged shipments or items lost during shipping must be made within 3 business days of receiving your shipment to us and to the carrier. Proper delivery is upon the carrier. Please follow the instructions below to handle damages or claims of loss:

For Shipments via the US Post Office or United Parcel Service (UPS):

If your package looks damaged, DO NOT REJECT THE PACKAGE*. Accept the package and inspect the contents for damaged or missing pieces. If there are damaged or missing pieces, please follow the following procedures.

If Package Arrived via UPS:
- Call 1-800-PICK-UPS to file a damage claim with UPS.
- They will then schedule a time for the package to be inspected for damage.
- UPS will then contact us to process the damage claim.
- Hold on to the damaged pieces for 8 weeks to insure that a re-inspection is not required.

If Package Arrived via US Postal Service:
- Call or email us to let us know that the damage has occurred
- Fax or email us a SIGNED and DATED description of the damage that includes the following:
  - Order Number
  - Package tracking number
  - The date you received the packaged shipment
  - Your full name and signature
- Hold on to the damaged pieces for 8 weeks to insure that an inspection is not required.

*- If you reject a package, you will be liable for the cost of the return shipping, as well as the shipping costs to ship the package back to you.

For Shipments via Forward Air Freight / Truck Freight Service:

If your crate appears to be damaged, DO NOT SIGN FOR YOUR CRATE UNTIL YOU HAVE INSPECTED IT PIECE BY PIECE. When you sign for a crate through truck freight you are agreeing that your crate is in acceptable order and there is no recourse if it is damaged. No matter how much the driver complains, make sure that you are content with the condition of your shipment before signing for it.

Core Refunds:

Core refunds are given when we deem the part worthy of being rebuilt. If you have questions on what a good core consists of, please email a picture of the part to orders@CougarPartsCatalog.com prior to sending it or give us a call for guidelines BEFORE YOU PLACE YOUR ORDER OR SEND US YOUR CORES. Often we can at least offer a partial refund on your core, but we can not give core refunds on cores we can not use and we will not refund any shipping fees paid to ship the cores to us or pay to return the cores to you.

If you choose to send your cores to us in advance or choose "Hold my order for the Cores", and your cores are not rebuildable, you will be required to pay the core charge before we will ship your order.

Send Core Returns with a copy of your receipt to:

W.C.C.C.
Core Return for (Your Order Number)
5377 Waconda Rd NE
Salem, OR 97305

Payments:

We accept Visa, Mastercard, Discover, PayPal, Venmo, Check, Money Orders, and Cryptocurrencies supported by CoinBase Commerce.

Credit Card Orders

When you place an order using a credit card through the online store, when you hit the “Submit Order” button, the system instantly authorizes or puts a hold on the funds. When the order is downloaded into our onsite system, the order is reviewed and then the charge is finalized.

PayPal, Venmo & CoinBase Orders

When you place an order using PayPal, Venmo or CoinBase through the online store, when you hit the “Submit Order” button, the system instantly charges your associated account for the total of the order.

International Wire Transfer

Some international customers prefer to make payments via International Bank Wire Transfers. We ask that you only do Wire Transfers for orders over $1,000 USD because of the fees involved. Refunds on orders paid via Wire Transfer will be given as either business check via the mail or as in-store credit. If you would like to pay via wire transfer, choose payment type of Sending Check / Money Order and put in the customer notes that you are paying via wire transfer. Click here for our Wire Transfer routing information.

Refunds:

We try to process refunds in a timely manner. Please be aware that refunds issued to a credit/debit card may take several weeks to show in your account after we have submitted the refund. This is unfortunately nothing that we have control over, it is based upon the credit card issuer. For example, Visa states that refunds take 3-21 days.

Fraudulent Orders:

If you place a fraudulent order, meaning you place an order using a funding source, credit card or PayPal account that you do not have permission to use, we will report your fraud and provide your data to the FBI Cyber Crimes Unit.

Disclaimer:

This site and all contents of the site are provided on an "As Is" basis without warranties of any kind, either expressed or implied, including without limitation warranties of title. You acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that West Coast Classic Cougar, Inc. shall not be liable for any damages of any kind related to your use of the site.