West Coast Classic Cougar, Inc Terms of Service
Shortages / Mis-shipments:
Claims of shortages or incorrect items must be made within 72 hours of receipt. When you receive your order it is your responsibility to verify that what you have received is what you have ordered.
We want you to be completely satisfied with your purchase. Returns are accepted within 30 days and must be pre-authorized before they are sent back to us. At which time we will discuss with you how to return your item(s) to us. Unauthorized returns will not be refunded. Returns shipments are often handled via return services labels issued by us when we have made an error. Return services labels can be mailed, emailed or faxed to you, then you will need to tape the label to the package and hand the package to any UPS agent or driver. The item(s) will then be returned to us. Returns must be accompanied by a copy of your receipt, be in the original packaging and are subject to a 15% restocking fee unless the item was defective. Acceptance of returns after 30 days is subject to our discretion, and may be subject to a higher restocking fee.
Manufacturer defects are subject to the manufacturer warranty, and are generally replaced directly by the manufacturer. Some manufacturers want customers to contact them directly to report defects and others only want to deal with their authorized dealers. If your product has manufacturer defects, please contact us and we can help make sure your warranty claim is handled properly.
Core refunds are given when we deem the part worthy of being rebuilt. If you have questions on what a good core consists of, please email a picture of the part prior to sending it or give us a call for guidelines BEFORE YOU PLACE YOUR ORDER OR SEND US YOUR CORES. Often we can at least offer a partial refund on your core, but we can not give core refunds on cores we can not use and we will not pay the shipping to us or pay to return the cores to you, if the cores cannot be used.
If you choose to send your cores to us in advance or choose "Hold my order for the Cores", and your cores are not rebuildable, you will be required to pay the core charge before we will ship your order.
Send Core Returns with a copy of your receipt to:
Core Return for (Your Order Number)
5377 Waconda Rd NE
Salem, OR 97305
Damaged or Lost Items:
All Shipments leaving West Coast Classic Cougar Inc. are insured for the full value. Proper delivery is upon the carrier. Please follow the instructions below to handle damages or claims of loss:
For Shipments via the US Post Office or United Parcel Service (UPS):
If your package looks damaged, DO NOT REJECT THE PACKAGE*. Accept the package and inspect the contents for damaged or missing pieces. If there are damaged or missing pieces, please follow the following procedures.
- If Package Arrived via UPS:
- Call 1-800-PICK-UPS to file a damage claim with UPS.
- They will then schedule a time for the package to be inspected for damage.
- UPS will then contact us to process the damage claim.
- Hold on to the damaged pieces for 8 weeks to insure that a re-inspection is not required.
- If Package Arrived via US Postal Service:
- Call or email us to let us know that the damage has occurred
- Fax or email us a SIGNED and DATED description of the damage that includes the following:
- Order Number
- Package tracking number
- The date you received the packaged shipment
- Your full name and signature
- Hold on to the damaged pieces for 8 weeks to insure that an inspection is not required.
*- If you reject a package, you will be liable for the cost of the return shipping, as well as the shipping costs to ship the package back to you.
For Shipments via Forward Air Freight Service:
If your crate appears to be damaged, DO NOT SIGN FOR YOUR CRATE UNTIL YOU HAVE INSPECTED IT PIECE BY PIECE. When you sign for a crate through truck freight you are agreeing that your crate is in acceptable order and there is no recourse if it is damaged. No matter how much the driver complains, make sure that you are content with the condition of your shipment before signing for it.
When you place an order via the Internet, phone or fax your Credit Card or PayPal account is debited for the total amount of the order when the order is submitted.
Credit Card Orders
When you place an order using a credit card through the online store, when you hit the “Submit Order” button, the system instantly authorizes or puts a hold on the funds. When the order is downloaded into our system, the charge is finalized.
When you place an order using a PayPal through the online store, when you hit the “Submit Order” button, the system instantly authorizes and then charges your PayPal account for the total of the order.
International Wire Transfer
Some international customers prefer to make payments via International Bank Wire Transfers. We ask that you only do this for large orders because of the fees involved. If you would like to pay via wire transfer, choose payment type of Sending Check / Money Order and put in the customer notes that you are paying via wire transfer. Click here for routing information.
Customer information is collected solely for payment and shipment processing. We do not sell or distribute our customer information to anyone for any reason other than is necessary to fulfill orders. Credit Card number for Online orders can only be accessed by me, the owner, Don Rush and our trusted I.T. person Joshua Artman. Credit Card number for Phoned in orders are only seen by the sales associate as they enter the number, Joshua or myself. No one else will ever see your credit card number and we do not put copies of your credit card number with your shipment. Your information is critically important to us. By doing business with us we realize we are being entrusted not only with your personal information but also with one of your (if not "thee") most treasured material possessions. Thank you for your confidence in us! We are truly humbled by your business and repeat business. We need your support as much as you need us and we will work harder than anyone else to keep you coming back. That is a promise.
Statistical Information About Your Visit
Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.
Your Ability to Opt-Out of Further Notifications
Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us.