International Customers
Due to some ongoing challenges with the software we use to generate customs data and print shipping labels for international orders,
orders may take upto 7 days before we are able to generate the shipping label. If the order has USED item or items that need to be shipped from the supplier to us, it can take significantly longer.
Also be aware that even though we ship items with the proper documentation to show that duties and taxes are prepaid, some Postal Services are ignoring this and still charging these fees at delivery. If this occurs to you, please send us a copy of the receipt showing the tracking number with the fees paid and we can get the Duties/Taxes we charged to you refunded.
Canadian Customers
We have worked with UPS to waive some of the brokerage fees. The rates shown now include all UPS fees. We have also added DHL, which offers lower cross boarder fees.
Our shipping provider has added Duties Prepaid options for US Postal Service options to Canada. This has allowed us to resume USPS shipments to Canada.
However, beware that this is a new process for the Post Office, so sometimes Canada Post shows the duties and taxes COD, when they are actually prepaid. If this happens, first inform Canada Post that the shipment was sent duties prepaid (DDP). If they still require you to pay the duties before delivery, please contact us.