Contact Us / Visit Us (click here)
If the Shopping Cart takes too long to respond, you can bypass the shopping cart and go straight to the checkout page by clicking the following link: https://secure.cougarpartscatalog.com/store/onepagecheckout.aspx.
International Customers Click Here [Updated 1/2024]
Loading Trivia . . .
Display Options:
Page:
of 4 < Prev Next >
Reviews 1-10 of 36
review-star review-star review-star review-star review-star

I got screwed! I mean glove box screws....

WCCC hooked me up with an original glove box cable and the correct screws WITH shoulders for my glove box. Their listing for these screws explains that the original screws have a shoulder for the cable and most people put in the wrong screws--which is exactly what was in my car. I ordered a bunch of other small parts along with these and everything was EXACTLY as described, which is why buying from these folks is the only right answer.



Thanks for over 30 years of Mercury Cougar support!


review-star review-star review-star review-star review-star

Couldn't have done it without you guys

I have been a cougar owner for just shy of 30 years, I have been dealing with part problems for a very long time. The people at WCCC have always be honest, and overly helpfull. I now have a 1970 XR-7 mostly rebuilt, and my son has a 1968 base model. I have made the trek to Salem a few times now and its amazing to see in person. I know we will be able to keep these cars running for a long time to come! Thank you guys!



Dave Spencer


review-star review-star review-star review-star review-star

I am blessed to have found WCCC

What did you LIKE about your experience? * :



I am fairly new to WCCC, four or five orders (at the time of writing), but I am blessed to have found WCCC for sure. I had a small problem, couldn't find anything to work for the condensation drain on my a/c evaporator. Tried all sort of Auto-Store hoses, ideas, rigging, and nothing would allow the "bend" needed to get through the firewall w/o kinking the hose, which of course made it useless. I found WCCC site through a Duck Duck Go search for "replacing a heater core on a 1969 Mercury Cougar." That took me to a video, where I watched the removal video provided by WCCC AND ! ! ! ! when it got to the point where it showed removing the drain line, a link lit up with something to the effect of "part #" and I clicked it, and WHAA LAA, one happy happy man. I love how almost every part has a video on how to install/replace, and/or every video has a clickable link to the part. Genius. The forum and the people who are dedicated to it take personal individual issues and walk you through an honest answer that is easily followed, not the usual stuff you find where if you aren't an expert yourself, you can't understand the answer, it's a specific correct answer, not generic - leaving you with more questions and more confused or frustrated. Excellent excellent stuff here! And, "service" is a weak word for what WCCC does, the staff is fantastic and has held my hand and walked me through every operator to keyboard error I've made, nonjudgmental, friendly, helpful and extremely professional. What a wonderful wonderful experience. I feel real bad for car owners who have not yet learned that WCCC exists. I'm here to tell you, everybody I know does, cuz I can't stop praising them for everything they offer, do, and stand behind it all without reservation. Thank you WCCC... and, Darrell ... YOU ARE THE MAN! YOU ROCK !



Also, the 1157 to LED! Worth it.



What did you DISLIKE about your experience? * :



HAHAHA. Funny you make it a requirement to put something in this box.


review-star review-star review-star review-star review-star

Long time customer 69 Convertable

I have been working with Don Rush and his team for close to 20 years. In all of these years with many sales transactions I can say they have been 2nd to none. They have always been not only helpful but extremely knowledgeable. I certainly continue to use WCCC as my number one resource for my Cougar parts.


review-star review-star review-star review-star review-star

Thank you for the memories and service.

I have made many purchases online with WCCC but chose this time to make a 1400 mile round trip and visited them in person. 

I brought a van load of parts with me that needed a home. Don helped unload them then quickly assessed the value which I spent quickly. My experience was that of respect for what Don and his employees have done for the Cougars and communities that surround the car itself. 

Don was more than fair and helpful of what my needs were. It was a dream come true to meet them all and spend some time talking and touring their shop and bone yard. I look forward to my next visit where I will be arriving in the Cougar they helped me build. 

Thank you for the memories and service.


review-star review-star review-star review-star review-star

UPS Mail Innovations took less than 2 weeks to get to me during the xmas season. Unbelievable!

I just wanted to let you know that my order which was shipped (via UPS Mail Innovations) December 05 was at my front door, having gone thru Canada customs, on December 16.

It arrived in excellent shape. Kudos to you guys, UPS, and the USPS for a job well done.

Less than 2 weeks to get to me during the xmas season. Unbelievable! Job well done guys.

review-star review-star review-star review-star review-star

Many thanks to Joshua and Darrell

I liked that I could see a picture of parts and that you could type in what you were looking for. What was handy for me was the ability to chat with Darrell. He was a big help. Also high on the you gotta keep on staff was Joshua, I had some issues getting you guys paid for my order, but he hung in there and made it happen. Many thanks to Joshua and Darrell. Darrell and Joshua are keepers. They responded quickly to my emails and made things happen.

review-star review-star review-star review-star review-star

Not everyday you have the CEO/Owner of the company doing direct customer service.

I was having difficulty placing my order on the website and spent a couple of hours trying with no luck (ending in immense frustration). I decided to finally just call and order my parts over the phone (4 small items).

Was surprised that Don Rush answered the phone and took my order. Not everyday you have the CEO/Owner of the company filling in doing direct customer service. Don was apologetic regarding my problems encountered on the website and gave me some additional discounts for my inconvenience. Was not necessary but greatly appreciated.

After I hung up, I said Man, I just talked to "The Guy" and kicked myself not asking some specific maintenance questions regarding my ride. However, I know he is a busy man and was focused on covering the phones. Great company that appreciates their customers.

Thanks WCCC and Don Rush for helping Cougar enthusiasts keep their rides on the road!! 1969 Cougar Xr7 owner.

Thanks, Tim

review-star review-star review-star review-star review-star

Brake Booster Failure Corrected

Brake booster failed on our 1970 Mach1. We had ordered a new 2022 Mach1 to match the old one and the dealer wanted to use both cars in a promotional ad. When we received the replacement booster it failed within a few minutes of installation. I contacted WCCC and they responded very rapidly and had a replacement out the same day. Got car back together the morning of the photo shoot and all worked out great. WCCC has always been a pleasure doing business with. THANKS


review-star review-star review-star review-star review-star

They made restoring my Eliminator not only possible but fun!

WCCC makes finding the right part with the right fit easy. I love that they try to get great parts and when there are parts that don't meet their standard they WARN you up front! I've bought new reproduction parts from them, used parts and even had parts cut from their "junk yard" to build my car.


Page:
of 4 < Prev Next >
Reviews 1-10 of 36

Write a Testimonial for West Coast Classic Cougar